Ace Hardware Direct.Com

Does Ace Hardware.Com offer a return policy? Absolutely!

Return Policy: Most items purchased from Ace Hardware.Com can be returned.

All Ace BRANDED products have a 100% satisfaction guarantee, if you’re not completely satisfied return it for a full refund no questions asked!

Exceptions to our standard return policy:

• Items over 70 lbs
• Due to shipping regulations, items with gasoline engines cannot be returned after gasoline has been added to the tank. These items must be repaired at a local authorized Factory Service Center. Restocking Fees will be applied in certain situations.

How to Return an Item

Simply contact the Internet Department directly at 585-594-1110 and an associate will be able to help you through the steps to return your item. Returns must be post-marked within 30 days from the date received, and in re-sellable condition to avoid a 20% restocking fee. The customer is responsible for all shipping costs to & from Ace Hardware Direct.Com, unless it was our error.

Note: Any defective Wolverine Boot returns are to be authorized by Wolverine direct at 800-545-2425 and are to be returned to Wolverine for inspection of defective product.

Restocking Fees

Some items may be subject to a 20% re-stocking fee, this will be assessed when the product is returned to Ace Hardware Direct.Com. Normal charges will apply for an exchange.

If Ace Hardware Direct.Com offers FREE SHIPPING and you return the product for a full refund, you will be charged a $20.00 restocking fee.

If you order a product from Ace Hardware Direct.Com and it is a freight shipped product, there will be a restocking fee of 20% charge associated if the product has shipped.

If you order a freight item(s) and the product has shipped, you will be subjected to pay for the shipping and handling fee as well as a restocking fee of 20%.

Order Cancellation

At Ace Hardware Direct.Com, you can cancel any order at any time before the order is shipped out, & there will not be any additional restocking charges or shipping charges. If you cancel after the product has shipped out, a 25% restocking fee, and shipping & handling charges will apply. If the order is refused by the customer (even if its a free shipping item)at the delivery location, the fee will be charged to the customer for the delivery to and from to the point of origin.

A refund will not be issued if non-defective merchandise is returned in visibly used or damaged condition.

Orders "Refused" without authorization

Returns that were shipped back after 30 days of the date received (Note: unless authorized, late returns will be rejected). Once we receive your return, please allow 14 days for us to inspect and process your return. Purchases will be refunded to the account you provided when you placed your order. Purchases made with Ace Hardware Direct.Com gift cards cannot be returned for cash, but may be exchanged for another product or store credit.

Large Item (Over 70 lbs) Return Policy

Due to the expense of shipping heavy items, large items have a separate Return Policy. Be sure to carefully inspect all Heavy Item (freight) deliveries for damage before signing the bill of lading, as freight liner handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.

Please note that you will be responsible for the actual freight costs in the following instances:

You miss your delivery appointment or you refuse or return a non-damaged, non-defective item.

Please contact us if you have any questions, and we will be more than happy to help. Thanks again for shopping at Ace Hardware Direct.Com on-line store, where we value your business.

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Ace Hardware Direct.Com

Refund Policy

If you are not completely satisfied with your purchase simply return merchandise along with your original receipt within 30 days of purchase, unless a shorter return period is indicated. Ace Hardware Direct.Com will, at our sole discretion, repair it, replace it, or refund your money based on method of payment.

A refund of the same type payment will be issued only when accompanied by a Ace Hardware Direct.Com Receipt.

Merchandise returned without a receipt may be exchanged for merchandise or equal value, subject to last sale price. No cash refund will be given.

All returns refunds are subject to Ace Hardware Direct.Com discretion.

Gas powered equipment once used, is not returnable. Once gas and oil is installed in gas powered units, only the manufactures warranty applies and are not returnable.

Special orders are to be paid in full at the time of purchase and returns are subject to a 15% or greater restocking fee if manufacturer allows the return.

These remedies are your exclusive remedies and all other remedies are hereby excluded. All warranties express or implied, including the implied warranties of merchantability and fitness for a particular purpose are expressly excluded. The exclusions herein are subject to and may be limited by applicable law and you may have additional rights.

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Please note: This web site is owned and operated by Ace Hardware Rochester, an independently owned and operated Ace Hardware retailer located in Rochester NY. Neither Ace Hardware Corporation nor any other Ace Hardware retailer is responsible for the operation of this web site or for online purchases made by you. Any product returns must be made in accordance with this web site Return Policy and not to any other Ace Hardware retail store. Prices at independently owned and operated Ace retail stores may vary.