Shipping Information

What are my shipping options?

SpecialtyToolsUSA.com offers up to five shipping options for most orders less than 135lbs., sent to addresses within the Continental United States (excluding Alaska and Hawaii): Next day Air, 2nd Day Air, 3-Day Select, and standard ground shipping.

Please note: 'Business Days' are Monday through Friday; SpecialtyToolsUSA.com does not process orders on Saturday or Sunday, nor do our carriers deliver on these days. Tracking information will be e-mailed to you as soon as we process your order.

IMPORTANT: If you receive a product that is damaged, you must notify the driver or the shipping company immediately. SpecialtyToolsUSA.com will not be held responsible for damaged products if they are accepted by the consumer. Never accept a damaged package from a shipping company. Report the damage to the driver immediately. All damaged products must be noted at the time of the delivery. Never open a damaged product. Call the shipping company and get the driver back to the location to review the situation. Once the package is accepted and signed for, there is nothing SpecialtyToolsUSA.com can do. The situation needs to be handled with the shipping company directly.

Next Day Air (red)
Only available on items in our warehouse.
Most next day air orders ship from our store within 24 hours. Most items are delivered within two Business Days.
Signature upon delivery is required.

Note: If you order Friday before 12PM EST, a next day air package will arrive on Monday. If you order Friday after 12PM EST, a next day air package will ship on Monday and arrive on Tuesday.

2nd Day Air (blue)
Only available on items in our warehouse.
Most orders ship from our store within 24 hours and are delivered within four (4) Business Days.
Signature upon delivery is required.

3-Day Select (orange)
Only available on items in our warehouse.
Order processing time is one to two (1-2) days; most items are delivered within six (6) Business Days.
Signature upon delivery is required.

Standard Ground Shipping
Available on all items.

Cost is calculated based on weight & receiving zip code, and is actual cost, not marked up. Product usually ships within two to five (2-5) days and is delivered within seven to fourteen (7-14) days.

In-Store Pickup
Available to ROCHESTER,NY customers ONLY!. We are an independantly owned store and do not have the ability to ship items to other stores.

Not all items are available for pickup the same day the order is placed. Many of our products are shipped to our store from warehouses across the country. Once your order is placed, you will be notified of the estimated arrival date. At that time, you will be contacted so that you can pick up the product.

What items do not qualify for Air delivery?
The following items cannot be shipped via air delivery:
- Items over seventy (70) lbs.
- Very large items, flammable items, or hazardous items.
- Select items that require freight-liner delivery.

Does AceHardwareDirect.com always ship multiple items together?
Items ordered together may not always be shipped together.

What are the shipping charges for items classified as: Special, Over-sized, or weigh 135lbs or more?
Items that are over-sized, weigh over 135 pounds, or require special handling will ship separately from any other items that you order. These Products will ship via Freight-Liner. Once your order leaves our store, the freight company will contact you to arrange a specific delivery time. Residential Delivery of heavy objects (over 135lbs) requires a truck equipped with a lift-gate at an additional charge. Deliveries to facilities equipped with a loading dock usually do not require a lift-gate. The driver is responsible to bring the product to the "tailgate" of the trailer; from that point it is your responsibility to unload the item. If you need a lift gate, please arrange this with the freight company prior to the scheduled delivery time. To avoid a lift gate fee, you can always pick up your order at the trucking terminal. Please note that each shipment requires signature upon delivery. Also, be sure to fully inspect the shipment when it arrives and notify the driver of any damage.

Lift gate Charges
If you require a lift gate for your delivery, an additional charge will apply.

Items with gasoline engines cannot be returned after gasoline has been added. They must be serviced by you local authorized service center.

Large or heavy items over 60 lbs that are shipped via freight liner.

Due to the expense of shipping heavy items, large items are governed by a separate Return Policy. Be sure to carefully inspect all "Heavy Item" (freight) deliveries for damage before signing the bill of lading, as freight liner handling charges cannot be refunded. If items arrive damaged or defective, you must note this on the shipping receipt and refuse delivery to avoid paying actual freight charges. Please notify us of any delivery problems as soon as possible to expedite the refund process.

 

Pricing And Product Information

 

 

 

 

 

 

 

 

 

 

 

 

 

While SpecialtyToolsUSA strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. SpecialtyToolsUSA reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price or with incorrect information, SpecialtyToolsUSA shall have the right, in its sole discretion, to refuse or cancel any orders placed for that item. If your credit card has been charged for any order subsequently cancelled, we will immediately issue a credit to your credit card in full. We apologize for any inconvenience this may cause you.

 

 

 

 

 

 

 

 

 

 

 

 

 

SpecialtyToolsUSA works hard to provide low prices on this Site as well as in our store However, merchandise and promotional offers available online may vary from those offered in our stores. Prices and availability are subject to change without notice.

 

 

 

 

 

 

 

 

 

 

 

 

 

Cancellation Policy

 

 

 

 

 

 

 

 

 

 

 

 

 

In the event a customer wants to cancel an order, SpecialtyToolsUSA can cancel an order if it is not in progress. Progress is defined as ordered from our Corporate warehouse, picked from our local warehouse, picked from our store inventory, or in transit. If your order is in progress it will ship to you. If you still wish to cancel the order, you must wait until the product arrives to you and you can send it back for a product refund.

 

 

 

 

 

 

 

 

 

 

 

 

 

Ace Hardware Direct reserves the right to cancel and to fully refund any order at any time.

 

Any questions? Please feel free to contact us, we will be more than happy to help.

*NOTE: At this time we currently ship outside of the United States and require payment to be sent via wire transfer.

ATTENTION: On average, orders generally take 3-5 business days to be processed before they will be shipped. Carhartt/Footwear orders can take up to 7 business days to be processed before they are shipped.Orders placed after 5pm on Friday are not processed until Monday.

ATTENTION: SpecialtyToolsUSA.Com reserves the right to refuse any order placed. This is for our protection and YOURS! Any order that qualifies for FREE SHIPPING is subject to review by our sales team and can be revoked. Orders that weigh over 35lbs. will NOT be eligible for free shipping