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Privacy Policy
| Ace Hardware Direct Privacy Policy | X |
AceHardwareDirect.com Privacy Policy
This statement
discloses the privacy practices for both our web site and e-mail
system. AceHardwareDirect.com has designed there web site so that
no personal identifying information is displayed on-line or is
accessible to the general public. We do not reveal your e-mail
address and do not ask for your personal information. We do not
sell or rent our customer information to any outside party under
any circumstances.
If you provide
AceHardwareDirect.com with your e-mail address and you would like
to receive information and updates about AceHardwareDirect.com hot
deals, specials, weekly contest and events we will keep you
informed. Otherwise, AceHardwareDirect.com will not send you
further updates.
We may change
our Privacy Policy from time to time. When such a change is made,
we will post the revised Privacy policy on our website so please
bookmark this page and check back periodically. Any changes,
corrections or updates to your transactional information can be
edited during the purchase process. Questions regarding the
AceHardwareDirect.com Privacy Policy should be directed to
custserv@acehardwaredirect.com.
Shipping Policy
| Ace Hardware Direct Shipping Policy | X |
Shipping
Information
What are my
shipping options?
AceHardwareDirect.com offers up to five shipping options for most
orders less than 135lbs., sent to addresses within the Continental
United States (excluding Alaska and Hawaii): Next day Air, 2nd Day
Air, 3-Day Select, standard ground shipping & free shipping on
items listed as "free shipping".
Please note:
'Business Days' are Monday through Friday; AceHardwareDirect.com
does not process orders on Saturday or Sunday, nor do our carriers
deliver on these days. Tracking information will be e-mailed to you
as soon as we process your order.
IMPORTANT: If
you receive a product that is damaged, you must notify the driver
or the shipping company immediately. AceHardwareDirect.com will not
be held responsible for damaged products if they are accepted by
the consumer. Never accept a damaged package from a shipping
company. Report the damage to the driver immediately. All damaged
products must be noted at the time of the delivery. Never open a
damaged product. Call the shipping company and get the driver back
to the location to review the situation. Once the package is
accepted and signed for, there is nothing AceHardwareDirect.com can
do. The situation needs to be handled with the shipping company
directly.
Next Day Air
(red)
Only available on items in our warehouse.
Most next day air orders ship from our store within 24 hours. Most
items are delivered within two Business Days.
Signature upon delivery is required.
Note: If you
order Friday before 12PM EST, a next day air package will arrive on
Monday. If you order Friday after 12PM EST, a next day air package
will ship on Monday and arrive on Tuesday.
2nd Day Air
(blue)
Only available on items in our warehouse.
Most orders ship from our store within 24 hours and are delivered
within four (4) Business Days.
Signature upon delivery is required.
3-Day Select
(orange)
Only available on items in our warehouse.
Order processing time is one to two (1-2) days; most items are
delivered within six (6) Business Days.
Signature upon delivery is required.
Free
Shipping
Orders over 60lbs that are not able to be shipped standard UPS are
excluded from the free shipping offer. Orders marked free shipping
will be shipped UPS Ground at no charge, and usually ship within
two to four (2-4) days. Most items are delivered within eight to
ten (8-10) business days. Free shipping is only made available in
the continental United States, excluding Alaska and Hawaii. If you
want to exchange a free shipping product, you are responsible for
shipping charges back to AceHardwareDirect.com. Free shipping is
not offered to Canada, Puerto Rico, or any other US territory.
Standard Ground
Shipping
Available on all items.
Cost is
calculated based on weight & receiving zip code, and is actual
cost, not marked up. Product usually ships within two to five (2-5)
days and is delivered within seven to fourteen (7-14) days.
What items do not qualify
for Air delivery?
The following items cannot be shipped via air
delivery:
- Items over seventy (70) lbs.
- Very large items, flammable items, or hazardous
items.
- Select items that require freight-liner delivery.
Does AceHardwareDirect.com
always ship multiple items together?
Items ordered together may not always be shipped together.
What are the
shipping charges for items classified as: Special, Over-sized, or
weigh 135lbs or more?
Items that are over-sized, weigh over 135 pounds, or require
special handling will ship separately from any other items that you
order. These Products will ship via Freight-Liner. Once your order
leaves our store, the freight company will contact you to arrange a
specific delivery time. Residential Delivery of heavy objects (over
135lbs) requires a truck equipped with a lift-gate at an additional
charge. Deliveries to facilities equipped with a loading dock
usually do not require a lift-gate. The driver is responsible to
bring the product to the "tailgate" of the trailer; from that point
it is your responsibility to unload the item. If you need a lift
gate, please arrange this with the freight company prior to the
scheduled delivery time. To avoid a lift gate fee, you can always
pick up your order at the trucking terminal. Please note that each
shipment requires signature upon delivery. Also, be sure to fully
inspect the shipment when it arrives and notify the driver of any
damage.
Lift gate
Charges
If you require a lift gate for your delivery, an additional charge
will apply.
Items with
gasoline engines cannot be returned after gasoline has been added.
They must be serviced by you local authorized service center.
Large or heavy
items over 70 lbs that are shipped via freight liner.
Due to the
expense of shipping heavy items, large items are governed by a
separate Return Policy. Be sure to carefully inspect all "Heavy
Item" (freight) deliveries for damage before signing the bill of
lading, as freight liner handling charges cannot be refunded. If
items arrive damaged or defective, you must note this on the
shipping receipt and refuse delivery to avoid paying actual freight
charges. Please notify us of any delivery problems as soon as
possible to expedite the refund process.
Any questions?
Please feel free to contact us, we will be
more than happy to help.
*NOTE: At this
time we currently ship outside of the United States and require
payment to be sent via wire transfer.
Return Policy
| Ace Hardware Direct Return Policy | X |
Does
AceHardwareDirect.com offer a return policy? Absolutely!
Return
Policy
Most items purchased from AceHardwareDirect.com can be
returned.
Exceptions:
-Items over 70 lbs
-Due to shipping regulations, items with gasoline engines cannot be
returned after gasoline has been added to the tank. These items
must be repaired at a local authorized Factory Service Center.
Restocking Fees will be applied in certain situations.
How to Return an
Item
Simply log on to your account, then select Return Authorization
Form (if you're already logged in, just click here: Return
Authorization Form). Fill the form out completely, and we will
provide you with return instructions. Returns must be post-marked
within 30 days from the date received, and in re-sellable condition
to avoid a 20% restocking fee. The customer is responsible for all
shipping costs to & from AceHardwareDirect.com, unless it was
our error.
Note: Any
defective Wolverine Boot returns are to be authorized by Wolverine
direct at 800-545-2425 and are to be returned to Wolverine for
inspection of defective product.
Restocking
Fees
Some items may be subject to a 20% re-stocking fee, this will be
assessed when the product is returned to AceHardwareDirect.com.
Normal charges will apply for an exchange.
If
AceHardwareDirect.com offers FREE SHIPPING and you return the
product for a full refund, you will be charged a $20.00 restocking
fee.
If you order a
product from AceHardwareDirect.com and it is a freight shipped
product, there will be a restocking fee of 20% charge associated if
the product has shipped.
If you order a
freight item(s) and the product has shipped, you will be subjected
to pay for the shipping and handling fee as well as a restocking
fee of 20%.
Order
Cancellation
At AceHardwareDirect.com, you can cancel any order at any time
before the order is shipped out, & there will not be any
additional restocking charges or shipping charges. If you cancel
after the product has shipped out, a 25% restocking fee, and
shipping & handling charges will apply. If the order is refused
by the customer (even if its a free shipping item)at the delivery
location, the fee will be charged to the customer for the delivery
to and from to the point of origin.
A refund will
not be issued if non-defective merchandise is returned in visibly
used, or damaged condition.
Orders "Refused" without
authorization
Returns that were shipped back after 30 days of the date received
(Note: unless authorized, late returns will be rejected) Once we
receive your return, please allow 14 days for us to inspect and
process your return. Purchases will be refunded to the account you
provided when you placed your order. Purchases made with
AceHardwareDirect.com Gift Cards cannot be returned for cash, but
may be exchanged for another product or store credit.
Large Item (Over 70 lbs)
Return Policy
Due to the expense of shipping heavy items, large items have a
separate Return Policy. Be sure to carefully inspect all Heavy Item
(freight) deliveries for damage before signing the bill of lading,
as freight liner handling charges cannot be refunded. If items
arrive damaged or defective, you must note this on the shipping
receipt and refuse delivery to avoid paying actual freight charges.
Please notify us of any delivery problems as soon as possible to
expedite the refund process.
Please note
that you will be responsible for the actual freight costs in the
following instances:
You miss your delivery appointment or you refuse or return a
non-damaged, non-defective item.
Please contact
us if you have any questions, and we will be more than happy to
help. Thanks again for shopping at AceHardwareDirect.com on-line
store, where we value your business.
PLEASE SAVE
YOUR RECEIPT
ACEHARDWAREDIRECT.COM RETURN – REFUND POLICY
If you are not
completely satisfied with your purchase simply return merchandise
along with your original receipt within 30 days of purchase, unless
a shorter return period is indicated. AceHardwareDirect.com will,
at our sole discretion, repair it, replace it, or refund your money
based on method of payment.
A refund of
the same type payment will be issued only when accompanied by a
AceHardwareDirect.com Receipt.
Merchandise
returned without a receipt may be exchanged for merchandise or
equal value, subject to last sale price. No cash refund will be
given.
All returns –
refunds are subject to AceHardwareDirect.com’s discretion.
Gas powered
equipment once used, is not returnable. Once gas and oil is
installed in gas powered units, only the manufactures warranty
applies and are not returnable.
Special orders
are to be paid in full at the time of purchase and returns are
subject to a 15% or greater restocking fee if manufacturer allows
the return.
These remedies
are your exclusive remedies and all other remedies are hereby
excluded. All warranties express or implied, including the implied
warranties of merchantability and fitness for a particular purpose
are expressly excluded. The exclusions herein are subject to and
may be limited by applicable law and you may have additional
rights.
PLEASE SAVE
YOUR RECEIPT
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